Panasonic KX-TG9391T DECT 6.0 2-Line Black Corded Cordless Phone System Review

I purchased the KX-TG9391 base unit, which comes with 1 handheld. In addition 5 more satellites KT-TGA939 were purchased, 6 satellites total. These were installed in a 6,000 square foot, 3 story building. The base unit was in the main office on the lowest floors and the satellites were placed in various rooms throughout the building on all three floors.

Prior to this purchase, my partner and I were using a Radio Shack similar system, but with the 5.8 GHz format. The Radio Shack system had all the features we needed, but there was about 20% of the building where the Radio Shack system had neither the range nor ability to cancel noise, so my partner and I were constantly walking to a better reception area so we could understand one another.

We heard the 6.0 GHz systems had at least twice the range of the 5.9 GHz, so we thought we would give it a try.

WHAT THIS PANASONIC SYSTEM DID RIGHT:
1. The superior range and noise canceling ability on this system allows for clear conversation all over the building. We no longer have to walk into better reception areas
2. The caller ID works well
3. On the base unit the phonebook holds 100 names and is easy to use. There is one button you push to go to phone book. You don't even have to lift the receiver. Just touch the letter key of the first letter of the person's name you want to talk to; say "G" for Gary. Scroll down the Gs to Gary. When you lift the handset, the system dials Gary.
4. You can program different ring tones for different people.
5. Customer Service is available and helpful. I felt sorry for them because there were so many issues with this phone system that they had to say over and over, "Sorry, what you are saying makes sense, but the system can't do that. We'll report it, and maybe the next model will be better."

WHERE THIS SYSTEM REALLY SCREWED UP:
1. There is an intercom where you can page any satellite from either the base unit or a satellite. BUT, while you can page all the satellites from the base unit by hitting "INTERCOM" and "0", you can NOT page all the satellites from a satellite; only one at a time. THIS IS SO ANNOYING! If you are on a satellite and don't know where the other person is, you have to try one satellite, then another, then another. Like the joke, "You will always reach your party on the last one you try." Usually it takes 3 to 4 tries. (The Radio Shack unit allowed you to page all at once; when your party picked up, it would tell you where they were.)
2. On the base unit you can put your phone book numbers in Groups where each Group has a different ring tone. So you program your 100 numbers into their appropriate Groups and the system lets you "Copy All" into the satellites; BUT when it copies them into the satellites, it copies ALL YOUR NAMES into the satellite's Group 1. Panasonic's customer service checked and said in order to have the phone book names in their respective groups on each satellite, I would have to copy each name into each satellite. Do the math, 100 names into 6 satellites, i.e., makes 600 entries you have to program!!!
3. We use 2 lines. Line 1 is incoming and the number we give for people to call us on. Line 2 is the toll free line where we make outbound calls. You can program the system to automatically select line 2 when you pick up the phone to call, BUT if you do, the system always selects Line 2 to answer. So when a call comes in on Line 1 and you pick up the phone, nothing happens. It just keeps ringing! Now that can be frustrating! If, on the other hand, you select "Auto Answer," it picks up whatever line is ringing, but it always defaults to calling out on Line 1, so we pay a toll. Again PANASONIC'S CS said they messed up because there is no way you can call out on Line 2 and have it answer from whichever line the incoming call is on.
4. One of their big selling features is that you can put your phone book names into 9 Groups and each group can have its own ring tone. Well, guess again, there are only 7 allowable ring tones!! You have to pick which 4 Groups to share 2 common ring tones.
5. Very NON-intuitive to program. I am an electrical engineer with phone experience, and it frustrated me.

SUMMARY:
They got the hard things right, like range and clarity, but they so screwed up those easy things that would make the system useful that I can only rate it a 2 star out of 5. BTW, the Radio Shack system, which cost only about half as much, was really well thought out and allowed you to easily do all the chores you need.


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Product Description:
* Panasonic DECT 6.0 2-line Corded/Cordless Phone KX-TG9391T. * New DECT 6.0 Technology. Interference Free Communication. Increased Clarity / Enhanced Security. Wider Range / Network Friendly. * 1.9GHz Corded / Cordless Phone Combo. Frequency Dedicated for Cordless Phones by the FCC. 30% Battery Life Increase Over 5.8GHz. * 2-Line Operation. * Exclusive Panasonic Talking Features. Talking Caller ID. Talking Battery Alert. Talking Alarm Clock. * Expandable Up To 6 Handsets. * 40 Minute Digital Answering System. Handset Message Access. Remote Access. Pre-Recorded Outgoing Message. * NightMode Ringer: Program Phone To Ring When You Want.Bedside Handset In Night Mode Remains Silent While Handsets In Other Locations. Will Ring For Incoming Calls. * Dual Speakerphone (Base & Handset). * 3-Way Conferencing. * 3-Line Backlit LCD Display. * Backlit Keypad. * 50 Station Name / Number Caller ID Memory. * 100 Station Phone Directory / Dialer. * Message Waiting Indicator. * Adjustable Ringer / Volume Control. * Ringer ID / Light-Up ID.Customize Ringer / Light-Up IDs for Incoming Calls. * Handset to Base / Handset Intercom. * Call Transfer. * Handset Locator / Paging. * Chain Dial. * Auto Answer. * Softkeys. * Easy Operation (Menu Driven). * Tone / Pulse Dialing. * Copy Phonebook Between Base & Handsets. * Redial. * Hold. * Pause. * Flash. * Date / Time Display. * Clock & Alarm. * Headset Jack. * Belt Clip. -PLUS-Panasonic KX-TGA939T DECT 6.0 Black Cordless Phone Accessory Handset for KXTG9391T

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